Ocean Broadband Limited (ABN: 89 110 380 820) customers and network infrastructure has been acquired by Red Broadband Pty Ltd (ABN: 83 164 117 462)
We are currently in the process of notifying all customers and suppliers and migrating all customers and equipment onto our network.
Some answers to common questions:
Your current email address remains the same now and into the future.
Your plan and pricing remains the same now and into the future.
You can choose to upgrade to a Red Broadband Pty Ltd plan with higher speed and more downloads.
Red Broadband Pty Ltd will be billing all customers from the 1st of August 2015.
New customer service telephone number is 1300 551 331
New customer service email address is firstname.lastname@example.org
As you can imagine, during the migration process we are receiving quite a large volume of phone calls and emails.
We are doing our best to get through every email received and phone call. Our first priority is to get all customers back online and then fix known problems affecting customer experience.
During the migration you may notice your internet connection disconnects as we reconfigure the customer premise equipment which was provided by Ocean Broadband Limited.
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Thank you for your time.